Long-term partnerships say more about our approach than anything else. Mazuma Credit Union has trusted Cleaning Up KC with its building since it first opened in 2015. Ten years later, we are still in the same facility, still in touch every week, and still focused on keeping their space looking the way it should.
Their feedback shows how consistent cleaning, clear communication, and simple processes can make building management easier for a growing organization.
Client Snapshot: Mazuma Credit Union
Mazuma Credit Union brought Cleaning Up KC into its building as soon as it was built. From the beginning, the goal was to have one reliable partner, not a revolving door of vendors.
In their own words:
“Cleanup has been in our building since we built it in 2015. So they’ve been with us for 10 years.”
— Heather Murphy, Executive Assistant to Mazuma Credit Union
Being in the same building for that long means we understand:
- How the space is used
- Which areas see the most traffic
- The level of cleanliness their team expects
That history helps us work more like an extension of their team than a disconnected vendor.
What Mazuma Needed From A Cleaning Partner
Our clients from Mazuma had a clear vision from the start. They shared with us what they needed:
- A building that “looks great” on a regular basis
- Fast, clear responses when questions or issues come up
- A process to review the building and keep improving
- The ability to support multiple locations with one trusted company
Our service model for Mazuma is built around those needs.
Communication First: “The Response Is Right There”
The part of our work that Mazuma points to first is communication.
“What I love the most about Cleaning Up KC is that they are so communicative. If we have a question, if we have an issue, they’re right on it. The response is right there.”
For us, that means:
- Questions are answered quickly and clearly.
- Issues get a direct response instead of being pushed aside.
- Their team knows exactly who to contact and feels heard.
Good cleaning matters, but good communication is what makes the partnership feel easy. When something needs attention, they do not have to chase us. They reach out, and we act.
Monthly Walkthroughs: Walking The Building Together
To keep standards high and aligned, we introduced a monthly walkthrough with Mazuma Credit Union. This is a structured review of the facility that happens side by side.
“They put in place a monthly walkthrough, which I think is fantastic. You actually look at it with them. They come with you on the journey to go to see what things could be improved, what doesn’t look quite right, that sort of thing.”
During these walkthroughs, we:
- Walk key spaces together
- Look at what is working well
- Call out anything that “doesn’t look quite right.”
- Adjust our plan based on live feedback
This shared process turns quality control into an ongoing conversation instead of a one-time checklist.
Weekly Check-Ins: A Building That “Looks Great, No Issues”
On top of monthly walkthroughs, Mazuma and Cleaning Up KC stay connected through a weekly email. Every Friday, their team sends a quick check-in.
“We send them an email weekly on every Friday. The building looks great, no issues, but I just love that customer service about them.”
Most weeks, the message is simple: the building looks great, and there are no issues. When something does need attention, it gets flagged right away.
That rhythm of:
- Weekly confirmation
- Simple feedback
- Quick follow-up
helps keep the building in the condition they expect and gives everyone confidence in the process.
Preparing To Support Multiple Locations
Mazuma Credit Union is also looking at what Cleaning Up KC can do in its other locations. Their goal is to simplify vendor management and keep standards consistent by working with one partner instead of many.
“Kind of also looking to see what they can do for us. Some of our other locations as well, so I only have to deal with one cleaning company versus like five.”
For a growing organization, one cleaning company means:
- One standard of cleanliness
- One set of expectations and processes
- Less time spent managing several vendors
For us, it is a sign that the relationship in the first building has earned their trust.
Why Mazuma Recommends Cleaning Up KC
Mazuma’s team closes their feedback with a clear endorsement:
“I would highly recommend them to everybody.”
From their testimonial, a few key points stand out about working with Cleaning Up KC:
- In the building since it was built in 2015
- Strong, responsive communication
- Monthly walkthroughs that keep raising the bar
- Weekly check-ins where “the building looks great, no issues” is the norm
- A path to support multiple locations with one trusted partner
Contact Us
Mazuma’s experience shows how steady communication and consistent cleaning can support a building year after year. The monthly walkthroughs, the weekly check-ins, and feedback like “I love that customer service” reflect the kind of partnership we work to build with every client.
A cleaning team that shows up, communicates, and keeps your building looking the way it should start with a simple conversation. Reach out to Cleaning Up KC to talk through your needs, walk the building with us, and build a plan that fits your space.
